Terms and conditions

General terms and conditions

This site is owned and operated by The Prebiotic Company Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at hello@iofibrewater.co.uk

As a user of this website you acknowledge that any use of this site, including any transactions you make, is subject to our terms and conditions below (which includes any other hyper-linked sections e.g. Returns Policy and our Privacy Policy).

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Prebiotic Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person, or entity, for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Price

The prices payable for goods that you order are as set out on our website. Prices include VAT.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation. Our site contains a number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch

procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

8. Payment terms

Payment will be taken at the time of ordering. You undertake that the details you provide to us for the propose of ordering or purchasing

goods are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the goods or services ordered.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Countries of delivery

We offer delivery to the following countries: The United Kingdom of Great Britain and Northern Ireland (UK)

10. Delivery

10.1 We do not delivery outside of the countries listed above, as such you agree to only place an order to one of the above countries. We will have to refund any orders that are placed for countries outside of the above as delivery will not be possible.

10.2 We will ship the goods to the address that you specify when your order is placed. The goods will be shipped via a courier of our choice. We do not accept any liability for incorrect delivery, or for loss, or damage, to your goods once they have been dispatched (see our Returns Policy).

10.3 Provided that we have processed and received payment in full for the goods, you will become the owner of the goods, you have ordered, once they have been dispatched to you. Once goods have been delivered to you, they will be held at your own risk.

11. Risk and ownership

Risk of damage to or loss of the goods passes from The Prebiotic Company Ltd to you at the moment your order is dispatched. We are also not responsible for refunds on any customer orders that are lost or damaged any shipping providers (couriers). You may request a refund directly from the shipping provider (courier).

12. Cancellation rights

12.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, orders can only be returned if they are unused and in their original condition and packaging. If you return your full order to The Prebiotic Company Ltd as instructed, we will issue you a refund for the value of your order. For returns, that fall within this category, please contact us at returns@iofibrewater.co.uk

12.2 If you have received the goods before you cancel your contract then you must send the goods back at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received, and you must send the goods back to us (The Prebiotic Company Ltd) at your own cost and risk as soon as possible.

12.3 Once you have notified us that you are cancelling your contract, and the goods are back with The Prebiotic Company Ltd, we will refund you the total value of the original order (provided the goods are unused and in their original condition and packaging).

12.4 We may also take a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example damaging the goods prior to cancellation).

13. Cancellation by us

We reserve the right not to process your order if:

13.1.1 There is insufficient stock to deliver the goods you have ordered;

13.1.2 We do not deliver to your area; or

13.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

13.2 If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

14. If there is a problem with the goods

14.1 If you have any questions or complaints about the goods please contact us. You can do so at hello@iofibrewater.co.uk

14.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

14.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must return them by courier to The Prebiotic Company Ltd, under our instruction.

15. Returns & Refunds Policy

You acknowledge and agree to be bound by the terms of our Returns Policy

16. Limitation of Liability

16.1 We do not guarantee, represent or warrant that your use of this site (iofibrewater.co.uk) will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of our services will be accurate or reliable.

16.2 You agree that from time to time we may remove the website, or parts of it, for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. This website and all products and services delivered to you through The Prebiotic Company Ltd are (except when expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. You as the “buyer” are solely responsible for determining the suitability of the products for the uses and applications as contemplated. You as the buyer assume all risk and liability arising out of the possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of The Prebiotic Company Ltd.

16.3 In no case shall The Prebiotic Company Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of iofibrewater.co.uk or any products procured using this website, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

16.4 You acknowledge that you consume these products at their own risk and if you have any doubt whatsoever as to the impact on your health, then you will consult a licensed healthcare professional before using any of the products on our website .You should contact your health care provider immediately if you suspect that you have a medical problem. You should always read the labels and instructions provided with any product before using or consuming it and not solely rely on the information presented on our website.

17. Indemnification

You shall defend, indemnify and hold The Prebiotic Company Ltd and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of You or other persons) arising from or connected with (a) a breach by You of this Agreement or (b) the possession, handling, use, or resale of the products by You or others, including, but not limited to, any claims alleging negligence on the part of The Prebiotic Company Ltd. The Prebiotic Company Ltd, may participate in the defence of any such claim for the further protection of its own interests.

18. Buyers Representation

As a buyer, You affirm that you are at least 18 years of age and that you have the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. You agree that you have provided accurate information to The Prebiotic Company Ltd in the purchasing of products through this website and that your purchase complies with all applicable laws. You acknowledge and agree that you are solely responsible for compliance with all applicable laws and regulations concerning your purchase, possession, use, or resale of the products. You, further represent that you are familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products, including, but not limited to, the Occupational Safety & Health Act.

19. Promotional codes

In order for a promotion or offer to be applied to your order, a valid promotion code must be used. The Prebiotic Company Ltd cannot be held liable for not discounting the order if a valid code has not been entered. Promotions and promotion codes are at the complete discretion of The Prebiotic Company Ltd. Only one discount code is allowed per order, and discount codes may not be used in conjunction with each other. Once a discount code has been used, it may not be reused. We will not be held liable if a discount code no longer works or if the discount code provided to you via a third party does not work.

20. Notices

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

21. Changes to legal notices

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

22. Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish (Scots) law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

23. Invalidity

If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and conditions and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

24. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

25. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

26. Miscellaneous Provisions

26.1 These terms and conditions supersede all prior representations understandings and agreements between you and The Prebiotic Company Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and The Prebiotic Company Ltd for your use of this website.

26.2 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

26.3 The Prebiotic Company Ltd shall be under no liability for any delay or failure to deliver products.

26.4 When you transmit, upload, post, email, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials on this site or on any of our third party social media platforms such as Facebook, Instagram or other social media pages where we promote our products and services, in any manner (“User Content”), you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, emailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, emailed or otherwise made available via the site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these terms and conditions, we have the right to remove any User Content that violates these terms and conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these terms or infringe the rights of others.

26.5 If you wish to delete your public User Content on the site, please contact us by email at hello@iofibrewater.co.uk and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our website, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

26.6 In order to access and use some parts of this website, you may need to register an account with us. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorized use of your password or account, please notify us immediately. You are responsible for providing and maintaining current, complete, accurate and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the website on someone else's behalf, you represent that you have the authority to bind that person as the principal to all terms and conditions provided herein, and to the extent you do not have such authority you agree to be bound to these terms and conditions and to accept liability for harm caused by any wrongful use of the website or content resulting from such access or use. You may cancel your online account with us at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if these terms and conditions are violated or if we decide that it would be in our best interest to do so.

27. Referral Program

You may earn rewards ('referral credits') by successfully referring customers who purchase from this website by sharing a unique link.

A successful referral must meet the following criteria:

1. An order made directly through your unique link. If your link was used by a referred customer who leaves the page and purchases later, this will disable the referral tracking.

2. If a minimum purchase amount is specified, the order must meet the required purchase amount or higher.

3. The order made by the referred customer was successfully fulfilled (dispatched by us to the customer).

It is prohibited to refer yourself, including using a different email address, and to distribute your referral link via commercial advertising or spam.

Once a successful referral has been detected, an email containing information on how to claim your reward will be sent out to you. It may take up to a day after the referral purchase is fulfilled for the referral to be detected.

Rewards are accumulated separately for each unique link. If you make more than one purchase at the store, each purchase will result in generating a different link. Only one reward can be used by you per order, and rewards cannot be combined when purchasing an item or items from this website.

Any abuse of this offer may result in the rescission of your referral credit(s) and the referred customer's promo code, as well as both parties' inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice. We will not be held liable if your referral credits do not work or expire. We possess the sole authority to unilaterally cancel any and all referral credits without prior notice by us, The Prebiotic Company Ltd, to you, the user of this website. Equally, we possess the sole authority to unilaterally cancel any and all referred customer's promo codes without prior notice by us, The Prebiotic Company Ltd, to any other party.

27. Referral Program

28. Competition Terms and Conditions

These competition terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions, and by participating, all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

1. The Promoter: ió fibrewater (The Prebiotic Company Ltd), Third Floor, 3 Hill Street, Edinburgh, EH2 3JP (registered in Scotland, registered company number SC613628).

2. Eligibility: This prize promotion is open to UK residents (England, Scotland, Wales and Northern Ireland), with a UK or Northern Irish postal address, aged 18 years or over, excluding employees of The Promoter, associated agents or anyone professionally connected with the prize promotion.

3. There is no entry fee and no purchase necessary to enter this competition.

4. Promotional Period: Please see each individual promotion for its ending date.

5. Entry Instructions: Please see the individual prize promotion for entry details.

6. Only one entry per person per prize promotion unless otherwise stated in the individual promotion. All additional entries will be disqualified.

7. Any entries that the Promoter consider (in our absolute discretion) to be dangerous, vulgar, offensive, indecent, illegal racist, copied, offensive, cruel or fraudulent, or infringe on the rights or copyright of others will be immediately disqualified.

8. Incomplete, illegible, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of delivery or receipt. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed, wrongly delivered, or not received for whatsoever reason.

9. Prize 'Fund' (item(s) awarded): Please see each individual promotion for its prize pool.

10. Winner Selection: Prize draw winner(s) will be randomly selected from all entries.

11. Winner Notification: The winners will be notified by direct message to the social account media provided at point of entry within 14 days of the closing date and will have 14 days from notification to claim their prize. If a winner does not claim their prize within this timeframe the promoter reserves the right to withdraw prize entitlement and will award the prize to a reserve drawn at the same time as the original.

12. It is the responsibility of the entrant to provide correct, up-to-date details when entering the prize promotion and acceptance of the prize. The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.

13. General: The promoter's decision is final and binding. No correspondence will be entered into. Entry implies acceptance of these terms and conditions.

14. Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold.

15. The Promoter reserves the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary.

16. The Promoter reserves the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.

17. You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable.

18. By entering the Promotion, each entrant grants the Promoter a world-wide, perpetual, irrevocable, non-exclusive, transferable, royalty free and sub-licensable right and licence to use reproduce, modify, adapt, publish or display (in whole or in part) any intellectual property contained in the content of their entry, without royalty, payment or other compensation. Each Entrant agrees not to assert any moral rights in relation to such use and warrants that they have full authority to grant such rights.

19. The Promoter reserves the right, at its sole discretion, to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the Promotion. Those who try to circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize award will be void.

20. Entry into the Promotion is at the entrant’s sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter's liability resulting from its negligence or fraud.

21. If for any reason, the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to cancel, terminate, modify or suspend the Promotion.

22. If an act, omission, event or circumstance occurs which are beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.

23. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. The Promoter, the Supplier or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies.

24. Where a prize is provided by a third party (a 'Supplier'), the Promoter accepts no responsibility for inaccuracy of any prize description, and The Supplier is responsible for prize fulfilment.

25. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

26. The Promoter and the Supplier reserve the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.

27. The decisions of the Promoter are final and binding in all matters relating to the Promotion and no correspondence will be entered into.

28. The name and country of the winners can be obtained by sending an email, 28 days after the prize promotion closing date, to social@iofibrewater.co.uk.

29. The Promotion and these terms and conditions, and any disputes arising therefrom, shall be subject to Scottish law and the exclusive jurisdiction of the Scottish Courts.

30. Data Protection: Any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted in to future marketing from the Promoter. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion and winners consent to give their name and country for a winners list that can be publicised by the Promoter.

31. Promoter Privacy Policy: https://iofibrewater.co.uk/pages/privacy-policy/

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